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 Home / About andbanc / Mission, vision and values

Mission

We are the first independent Andorran banking and financial group. Offering high quality services to Andorra and around the world, based on our solvency and the trust of our clients.

Vision

We want to be a financial and banking group of reference, with an active international presence and leadership in Andorra. For this reason, we search for the best solutions for our clients, managing resources with maximum efficiency, having committed a highly professional team to this project.

Values

Excellence oriented

We can aspire for continuous improvement by counting on trained professionals and competitive tools which allow us to improve the services given to our clients.

"andbanc will constantly search for excellence and continued improvement of processes, technology, as well as, the professionalism of your staff, with the goal to give clients personalized services with maximum quality."

Client oriented

We contemplate the client oriented service from an individual perspective,(everyone’s attitude, not only the ones who have direct contact with clients, and from an organizational perspective, andbanc had to be organized in an “empathic” manner in regards to the clients. We organize the client. The attitudes where client oriented service have to be shown are concrete in the proactive, service quality and fidelity which all of these generate.

To continually improve the results, first we have to count on the relevant indicators of all our activities; second, the reaction time and decision-making, we have to consider their impact on the results account and moreover, we consider that these decisions have to contemplate not only short term, or a sustainable growth but as well, include our clients’ results.

"We have to assure ourselves that our actions and decisions are directed to the efficiency and that we continue coherently with the necessity to maintain a constant and sustainable growth of the satisfaction of the clients and results."

Confidentiality and discretion

The discretion and confidentiality have to be key when maintaining our professional relationship with clients. The use and the management of the information we receive from you are part of our main activities, a relationship marked by absolute discretion.

"With the goal to preserve the security of our clients, observing always as an active principal of our professional relationship the confidentiality and discretion of the information entrusted in us.".

Development and commitment

The training, the professional and personal development of everyone that works for andbanc is indispensable to be able to improve continually our service. Therefore, andbanc has to give its professionals the environment and the necessary means which will favour this development. All of the professionals have the obligation to take the initiative to improve themselves, an initiative that is mostly directed for a common goal and not for personal agendas.

"andbanc professionals are committed to give ideas, take initiative, overachieve themselves personally and professionally, and become part of a common objective, for this reason, we have made available the necessary means and resources to achieve these milestones."

Team

The team work is not a way to diminish personal responsibility. When the roles, the processes and the horizontal and vertical coordination mechanisms are well defined, the results improve, if all have an open attitude to listen, respect, value and include the opinions of others. In this manner, the overall performance instead of “linear” will become “exponential”, because the search of personal interests and teamwork are converted in a work and management habit.

"To organize and improve our contribution with common objectives, search for the best teamwork practices, valorise the opinions and the interests of others, establish communication and coordination mechanisms, in regards to your contributions."

Ethics

We consider an ethical behaviour, the abiding by the legal norms, as well as, the uses and customs of the profession, but dynamically, and beyond, not only due to the fact, that a code of ethics makes an organization to auto regulate itself and establish control mechanisms, or why manage permanently the conflicts harmoniously of interests at stake. The immediate consequence of promoting ethical conduct is the improvement of the transparency standards with shareholders, the market, the clients, the employees and society in general; and the image of the entity.

"We always act in good faith, in harmony and balancing the interests of our clients, staff and shareholders, with objective and transparent criteria."

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